Privacy Policy

1. Information We Collect

Information You Provide

When you book an inspection or contact us, we collect:

• Contact information: Name, email address, phone number
• Property information: Service address, access details, property type
• Payment information: When you pay online, your payment is processed by Stripe. We do not store your full credit card number. Stripe handles payment processing and may retain payment details per their privacy policy.
• Communications: Messages you send us via our contact form, email, or phone
• Service preferences: Scheduling preferences, special instructions, access notes

Information Collected During Service

• Inspection data: Video recordings, photographs, and written observations of the sewer line
• Digital signatures: If you sign digitally to acknowledge service completion
• Location data: Our technicians may log GPS coordinates during service for operational purposes

Automatically Collected Information

When you visit our website, we may collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent on site, referring website
• IP address: Used for security and general geographic analytics

2. How We Use Your Information

We use the information we collect to:

• Provide our services: Schedule inspections, perform the inspection, deliver reports and videos
• Process payments: Complete transactions you initiate
• Communicate with you: Confirm appointments, send reports, respond to inquiries, provide service updates
• Improve our services: Understand how our website is used, identify issues, enhance user experience
• Maintain records: Keep inspection records for quality assurance and in case of future questions about your property
• Comply with legal obligations: Respond to legal requests, enforce our terms, protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share information with:

Service Providers

• Payment processing: Stripe processes payments on our behalf. See Stripe's Privacy Policy.
• Email services: We use third-party services to send transactional emails (confirmations, reports)
• Cloud storage: Inspection videos and reports are stored with secure cloud providers
• Website hosting: Our website is hosted by third-party infrastructure providers

Other Disclosures

• With your consent: If you ask us to share your report with a real estate agent, contractor, or other party
• Legal requirements: If required by law, court order, or government request
• Business transfers: If our business is sold or merged, your information may transfer to the new owner

4. How We Protect Your Information

We use reasonable measures to protect your information, including:

• Secure connections (HTTPS) for data transmission
• Encrypted payment processing through Stripe (we never see or store your full card number)
• Access controls limiting who can view customer data
• Secure cloud storage for inspection files

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information as follows:

• Contact and booking information: Retained for as long as needed to provide services and maintain customer relationships
• Inspection reports and videos: Retained for a reasonable period to allow you access and for our records. If you need a copy after your download link expires, contact us.
• Payment records: Retained as required for accounting and tax purposes
• Website analytics: Aggregated data may be retained indefinitely; individual session data is typically retained for limited periods

6. Your Choices and Rights

You have the following choices regarding your information:

• Access: You can request a copy of the information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can ask us to delete your information, subject to our legal and business retention needs
• Communications: You can opt out of promotional emails by following unsubscribe instructions (note: you'll still receive transactional emails related to your service)

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

Our website may use cookies and similar technologies for:

• Essential functionality: Keeping you logged in, remembering your preferences
• Analytics: Understanding how visitors use our site to improve it

Most browsers allow you to control cookies through settings. Disabling cookies may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps for directions). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.